ibosports.comPrivacy Policy
This page describes what we collect when you use ibosports.com and how we keep that data protected. We gather information during account registration, payment processing, and gameplay—your email, identity documents for verification, transaction history, and device details. We treat this information as confidential and use it only to operate our platform, fulfill legal obligations, and support your account.
We at ibosports.com understand that your privacy matters. We maintain transparent policies about data collection, storage, and sharing. We do not sell your information to advertisers or third-party marketers. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) access only the information necessary to process deposits and withdrawals.
Our commitment is to keep your data secure and to explain clearly how we use it. If you have questions about any section of this policy, our support team operates in English during standard business hours.
What Data We Collect on ibosports.com
Account Registration and Identity Verification
When you create an account on ibosports.com, we collect your email address, username, password, and basic contact information. We use your email to confirm account creation, send withdrawal notifications, and communicate important updates. We do not share your email with third parties without your consent.
Before your first withdrawal, we require identity verification (Know Your Customer, or KYC). You upload a clear photograph of your national ID, passport, or driver's license. We store these documents securely and use them only to confirm your identity and prevent fraud. We retain identity documents for the duration of your account membership and for a period afterward if required by applicable law. We never sell or share identity documents without your explicit consent, except where compelled by legal process.
Transaction and Gaming Data
We record all deposits, withdrawals, and gameplay activity on ibosports.com. This includes the date, time, amount, game type (slot, live dealer, sportsbook, esports), and outcome. We use this data to calculate tournament leaderboards, process payouts, detect fraud, and respond to disputes. Your transaction history is tied to your account and accessible through your ibosports.com dashboard.
We also record your device information—IP address, device type, browser, and operating system. This helps us detect suspicious access patterns and protect your account from unauthorized use. We may use geolocation data to verify that you are accessing ibosports.com from a supported jurisdiction, as required by applicable law.
Cookies and Tracking Technologies
We use cookies to keep you logged in, remember your preferences, and understand how you interact with ibosports.com. Cookies are small text files stored on your device. Our cookies do not track you across other websites; they function only within our platform. You can disable cookies in your browser settings, though doing so may affect your ability to use certain ibosports.com features.
We do not use third-party analytics trackers or advertising networks. We measure platform performance using internal analytics only.
We at ibosports.com collect only the data necessary to operate our platform fairly, protect your account, and comply with law.
How We Use and Protect Your Data
Data Storage and Security
We store your data on secure servers located in data centres with physical security, encryption, and access controls. Our servers may sit outside your own jurisdiction; by using ibosports.com, you acknowledge this. We encrypt sensitive data (passwords, identity documents, payment details) in transit and at rest. We limit employee access to personal data to those who need it to perform their jobs.
We maintain regular backups of your account data to prevent loss in case of technical failure. However, no security system is entirely immune to breach. If a breach occurs, we will notify affected users and relevant authorities as required by applicable data-protection law. We recommend that you change your ibosports.com password regularly and never share it with anyone.
Third-Party Processors and Payment Partners
Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your name, account number, and transaction amount to process deposits and withdrawals. These partners have their own privacy policies; we recommend you review them. We do not control how these payment providers use your data beyond the scope necessary for transaction processing.
We may use third-party cloud providers to store backup data. These providers are bound by confidentiality agreements and process data only on our instructions. We do not use third-party email marketing services or customer-data platforms.
Your Rights and Data Requests
You have the right to request access to your personal data held by ibosports.com. You can also request correction of inaccurate information or deletion of your data, subject to legal retention requirements. To exercise these rights, contact our support team with your account email address. We will respond to access and deletion requests within timeframes set by applicable data-protection regulation (typically 10–30 business days).
If you close your ibosports.com account, we retain your data for a period after closure to comply with anti-money-laundering and tax regulations. After this retention period, we delete your personal data unless we are required by law to keep it longer.
Data Retention and Account Closure
We retain your ibosports.com account data as long as your account is active. Once you close your account, we retain core transaction and identity records for five years to comply with anti-money-laundering requirements and respond to any future disputes. After this retention period, we securely delete your personal data. Some data may be retained longer if required by applicable law or if a dispute, investigation, or legal claim is ongoing.
We may anonymize and aggregate your data (removing personally identifiable information) for internal analysis, platform improvements, and regulatory reporting. This aggregated data cannot identify you and is not considered personal data.
Contact and Data-Protection Authority
If you have questions about our privacy practices, contact our support team through ibosports.com. If you believe we have violated your privacy rights and wish to lodge a complaint, you may contact your local data-protection authority. We cooperate with data-protection investigations and will respond to authority requests within timeframes set by law.
Our support team operates in English during standard business hours. For urgent privacy concerns, mark your email "Privacy Request — Urgent" to ensure priority routing. We typically respond to privacy inquiries within five business days.
Policy Updates and Notification
We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by email or by posting a notice on ibosports.com. Your continued use of ibosports.com after such notification constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.
We designed this privacy policy to be transparent and user-focused. We collect only what we need, protect it rigorously, and respect your rights. If anything is unclear, our support team is ready to help.
Legal and Jurisdiction Information
Service availability
We at ibosports.com offer our gaming and sportsbook services only in jurisdictions where online gaming is permitted under applicable local law. We do not make individual legal determinations about whether specific jurisdictions are legal or illegal for our services; that responsibility falls to each user. Our platform is designed to serve supported regions only, and access from jurisdictions that prohibit online gaming falls outside our intended service scope. Users who attempt access from restricted regions do so at their own risk and without our authorization or support. We employ geolocation detection and account monitoring to identify potential jurisdiction violations, but enforcement of region-specific restrictions remains primarily a user responsibility. We strongly recommend that users uncertain about whether their location permits access to ibosports.com—whether in Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere—consult local legal counsel or government gaming authorities before creating an account or depositing funds. Our compliance team can explain which regions we explicitly support, but we cannot advise on the legality of access from your specific location.
Account eligibility
To create an account on ibosports.com, you must meet the age and legal competence requirements set by your own jurisdiction's applicable law. We do not impose a universal age threshold; instead, we require that you comply with your local jurisdiction's eligibility standards before registering. During account creation, you declare that you meet your jurisdiction's eligibility requirements. We require identity verification (KYC documents such as national ID, passport, or driver's license) to confirm this declaration and prevent underage access. If we discover that an account holder does not meet applicable local eligibility standards, we reserve the right to suspend the account immediately and place any account funds in a hold pending resolution or forfeiture as required by applicable law. Providing false information or falsifying identity documents during registration violates our terms of service and may result in permanent account closure and forfeiture of funds. We do not make individual legal determinations; we enforce age and eligibility requirements consistently based on identity documents provided. Our support team can advise on which document types we accept for KYC purposes, but cannot provide legal counsel regarding your personal eligibility status under your jurisdiction's laws.
Local-law responsibility
You are solely responsible for verifying that your access to and use of ibosports.com complies with the laws of your jurisdiction. We provide services where applicable law permits, but we cannot monitor or enforce local gaming regulations on your behalf. Your jurisdiction may impose specific restrictions on where you may play (at home only, not in public venues), when you may play (certain hours or dates), how much you may wager per session or per day, or other conditions we have no way of knowing or enforcing. Some jurisdictions may require membership in a domestic gaming licensing body before legal play is permitted. Others may prohibit online gaming entirely. We assume no liability for your decision to access ibosports.com from a restricted jurisdiction or for any legal consequences arising from that access. Ignorance of local law does not excuse non-compliance. Before creating an account or depositing funds, you should review your jurisdiction's gaming laws in detail or consult with a qualified local attorney if you have any uncertainty whatsoever. If you cannot definitively confirm that access is legal in your jurisdiction, do not use ibosports.com.
Data and privacy scope
We at ibosports.com collect personal data necessary for account creation, KYC verification, payment processing, fraud prevention, and legal compliance. This includes your name, date of birth, contact information, identity document images, transaction history, and device information. We use this data only for purposes outlined in our privacy policy. We do not sell or share your personal data with third-party marketers without your explicit consent. Our payment partners (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) receive only the information necessary to process deposits and withdrawals. We employ industry-standard encryption and security protocols to protect your data. However, no system is entirely secure, and we cannot guarantee absolute protection against data breaches. If a breach occurs, we will notify affected users and relevant authorities as required by applicable data-protection regulations. You may request access to, correction of, or deletion of your personal data by contacting our support team; we will comply within timeframes set by data-protection regulations applicable to your jurisdiction. Your account data is retained only as long as necessary to provide our services and comply with legal obligations.
Contact for legal inquiries
If you have legal, compliance, or jurisdiction-related questions about ibosports.com, our English-speaking support team is available to direct your inquiry to the appropriate department. We maintain dedicated channels for legal and regulatory questions, separate from standard customer support inquiries. Response windows vary by inquiry complexity; simple clarifications may be answered within one business day, while formal legal inquiries may require five to ten business days for full resolution. We do not provide legal advice; if you need interpretation of your local laws as they apply to your use of ibosports.com, we strongly encourage you to consult a qualified attorney in your jurisdiction. Our legal team can explain our terms of service, policies, and how ibosports.com operates, but we cannot advise on your personal legal standing or obligations under your local law. You can reach our support team through our contact page or via the support widget on ibosports.com. For urgent compliance matters, email our support inbox directly and mark your subject line "Legal Inquiry — Urgent" to ensure routing to the correct department and priority handling.